Right of Withdrawal

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Hevrora, c/o Smarvo 234, Südstraße 31, 47475 Kamp-Lintfort, E-mail: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Special note regarding digital content and services

Digital content (not supplied on a tangible medium, e.g. one-time founding / lifetime unlock): the right of withdrawal expires under § 356(5) BGB only after your express consent that we may begin before the withdrawal period ends and your confirmation that consumers lose their right of withdrawal when performance of that digital content begins.

Services (monthly/yearly subscriptions): the right of withdrawal does not expire merely because we have started performance. Under § 356(4) BGB it expires for a services contract only when the service has been fully performed and you previously expressly consented and acknowledged that you lose the right upon complete performance. Until then you may withdraw; we may charge reasonable value for services already provided.

Further details are set out in the Terms of Service.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To
Hevrora
c/o Smarvo 234
Südstraße 31
47475 Kamp-Lintfort
E-mail: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*): ______________________________________

Name of consumer(s): ______________________________________

Address of consumer(s): ______________________________________

Signature of consumer(s) (only if this form is notified on paper): ______________________________________

Date: ______________________________________

(*) Delete as appropriate.